DDR: Dialogue Based Doctor Recommendation for Online Medical Service

Online medical consultation, which enables patients to remotely inquire doctors in the form of web chatting, has become an indispensable part of the social health care system. Intuitively, it is a crucial step to recommend suitable doctor candidates for patients, especially with suffering the severe cold-start challenge of patients due to the limited historical records and insufficient description of patient condition. Along this line, in this paper, we propose a novel Dialogue based Doctor Recommendation (DDR) model, which comprehensively integrates three types of information in modeling, including the profile and chief complaint from patients, the historical records of doctors and the patient-doctor dialogue. Accordingly, we propose 1) a patient encoder which represents the patient's condition and medical requirements; 2) a doctor encoder which distills the doctor's expertise and communication skills; 3) a dialogue encoder which extracts textual features from doctor-patient conversation. Specifically, since the patient-doctor dialogue is not available in the testing stage, we propose to simulate the dialogue embedding with patient embedding via a contrastive learning based module. Experimental results on a real-world data set show that the proposed DDR model can outperform state-of-the-art recommendation-based methods. Moreover, considering the accessibility variance of online medical consultation services between the youth and the elderly, we also conduct a fairness study on the proposed DDR model.