Technology Application in the Hong Kong Tourism and Hospitality Industry

Tourism and hospitality are rapidly growing industries worldwide, and information technology plays a critical role in these industries. Information technology is a significant tool for business and trade, and in the tourism and hospitality industries (THI), its role has altered from supporting operations to assisting aspects of strategic decision-making. It is almost incredible today for any tourism enterprise to succeed without the use of information technology. This chapter will focus on the application of technology in Hong Kong’s tourism and hospitality industries. Hong Kong is renowned as a global tourist attraction. Its many islands and sightseeing venues attract millions of foreign tourists annually, and technology is a key enabler of its success. This chapter will also cover how Hong Kong uses technology to develop and maintain its tourism and hospitality sectors. This chapter will provide tourism entrepreneurs with information about the updated technologies used in the THI and facilitate them to make better business decisions. Thus, the findings in this chapter are insightful for a number of tourism destinations and the application of technology in the Hong Kong THI.